REFUNDS AND CANCELLATIONS

As a small business, there is high demand for our accommodation, and therefore we must enforce a strict cancellation and no-show policy. Refunds once agreed by management will be done by bank transfer within 10 to 20 working days.

Less than 30 days before check-in

Cancellations of less than 30 days days prior to check in date and no shows are subject to no refund of deposit, a change of date may be offered or a credit note issued at management discretion.

30 – 45 days before check-in

A 25% refund of deposit amount is offered for cancellations that are 30-45 days prior to check in date. At management discretion a credit note may be offered for full deposit amount against a future booking.

45 days+ before check-in

On cancellation of a booking 45+ days before arrival, 50% of the deposit amount will be refunded. At management discretion a credit note may be offered for full deposit amount against a future booking.

Poolside Management Errors

A full refund will be offered in the case of Poolside management booking errors.